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Katherine Caldwell

Illustrated Collections

Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Katherine Caldwell's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. 

The term 'Katherine Caldwell' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing activities (find out more about Google Analytics).
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

1. Online Shopping

1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our returns policy if you are unhappy with your purchase.

1.2 We will not be liable if for any reason the Katherine Caldwell website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Katherine Caldwell website.

2. Order process

2.1 All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

i. The product you ordered is out of stock;

ii. Our inability to obtain authorisation for your payment;

iii. We have identified a pricing or product description error;

iv. There is a system or procurement failure; and

v. Failed customer validation checks.

2.3 When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Katherine Caldwell.

2.4 Acceptance of your order and the completion of the contract between you and Katherine Caldwell will take place when your order is dispatched: we will email you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.

3. Delivery

3.1 Standard delivery to most UK postcodes generally takes up to five working days. Please allow longer for Shetland and Orkney (up to ten working days) and for Scottish Highlands and Western Isles (up to six working days).

All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date. If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail, which will not require a signature. Deliveries are made Monday to Saturday.

Our standard shipping costs for the UK are £3.75, with free shipping offered for orders over £50.

3.2 Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame.

3.3 We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. Katherine Caldwell shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.4 Risk of loss and damage of products passes to you on the date when the products are delivered to you.

3.5 We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made.

3.6 We are not able to deliver online orders outside the UK at this current time.

4. Order Cancellation

4.1 If, for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, please use our contact form or send an email to hello@katherinecaldwell.co.uk.

4.2 As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy at clause 5 will apply. Please note that your right to return goods does not apply to certain products as set out in clause 5.2.

4.3 We are unable to accept order cancellations for personalised, perishable or time critical goods. Please see the following list for some non-exhaustive examples:

i. Goods which have been altered, or personalised to a customer's specification;

ii. e-vouchers.

5. Returns Policy

5.1 We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and any other security devices still attached.

5.2 We cannot refund or exchange personalised, perishable or time critical goods. Please see the following list for some non-exhaustive examples:

i. Goods which have been altered, or personalised to a customer's specification;

ii. Any other items which are unsaleable once they have been used, for health and safety or hygiene reasons; and

iii. e-vouchers and Gift Cards.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

5.3 Where promotional discounts are applied to orders, the discount will be applied to each item in the basket. In the event of a return, you will not be refunded the discounted proportion. Additionally any free promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

5.4 How to Return or Exchange:

Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels still attached.

Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five days depending on your card issuer.

We will refund your delivery cost if you contact us within 7 days of receipt of the item. We are unable to refund the delivery charge if it is part of a multiple order.

How to return an item 

Contact us and let us know your order number and why you wish to return the item(s).

Postal returns

We will send you an address to send your items back to. Please print/write this out and attach it to your parcel.

Take your parcel to the Post Office within seven days of the return being authorised, and don’t forget to ask for proof of postage for your records. Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item and we reserve the right to charge you for any such lost or damaged item.

Carrier collection 

If the item is to be returned by carrier, you will be able to select a collection date up to seven days in advance. If you are not in when our carriers come to collect your parcel, please contact us to arrange an alternative date for collection.

6. Payment Methods

6.1 We only accept payment for orders in pound (£) sterling.

6.2 We accept payment by through PayPal (which allows you to pay by Visa, Visa Debit, MasterCard, and others securely)

6.3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

6.4 Payment is handled by PayPal and it is their responsibility to take reasonable care to keep the details of your payment secure.

7. Pricing Policy 

7.1 All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

7.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

8. Product Availability / Information

8.1 Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

8.2 All items are subject to availability.

9. Copyright Policy

9.1 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

9.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Katherine Caldwell website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Katherine Caldwell website.

9.3 Katherine Caldwell is a member of ACID (Anti Copying in Design)

10. Liability and Indemnity

10.1 Katherine Caldwell shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Katherine Caldwell has been advised of the possibility of such damages.

10.2 The Katherine Caldwell website may also contain links to other websites, which are not operated by Katherine Caldwell. When you activate any of these you will leave the Katherine Caldwell website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

10.3 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

10.4 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

11. Comments and Complaint Procedure

Please contact us if you have any comments or complaints by using our contact form or by emailing hello@katherinecaldwell.co.uk. We will always endeavour to resolve any dispute as swiftly as possible.

12. Jurisdiction

The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

13. General 

13.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

13.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

13.4 Katherine Caldwell reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

14. Our details

Address: Katherine Caldwell, 10 Florida Court, Liverpool, Merseyside, L19 9EF

Email: hello@katherinecaldwell.co.uk